According to Johansson, strategy, planning, and careful analysis can no longer guarantee strong performance; today’s business environments are far too random and complicated. But when you dig deep into the actions of successful people and organizations, you’ll find one common theme. A turning point occurs—a major client signs on, a new competitor redefines the market, an unlikely idea surfaces—and they take advantage of that serendipity to change their fate. Genres: Management, Career Success